PRIVACY POLICY
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Eleno collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
In the course of processing your order we collect the following personal information when you provide it to us:
Name, postal address, email address, telephone number, mobile number.
Information concerning your marketing preferences.
Information we collect about you automatically each time you visit our website
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information if applicable, geographical location, the domain name from which you access the internet, browser type and version;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
Information we may collect through the use of cookies.
How we use your personal information
We use your personal information to:
To provide services to you and your organisation (including through our website).
For basic profiling purposes (so we can take account of your preferences - this is not automated decision-making).
To let you know about services in which you may be interested. If you have registered with us or placed an order you will receive communication by email. You may choose not to receive these. Where we are required by law to obtain opt-in consent to market to you, we will do so.
Assist in making general improvements to our services and analyse how our services are used.
Carry out and administer any obligations arising from any agreements entered into between you and us.
Contact you and notify you about changes to our services and orders.
Who we share your personal information with
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why?
The provision of name, postal address, email address, telephone number, mobile number is required from you to enable us to deliver services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold the name, postal address, email address, telephone number, mobile number, for 6 years the period we are required to retain this information by applicable UK tax law.
We will hold the name, postal address, email address, telephone number, mobile number for marketing purposes for a period of 4 years.
Reasons we can collect and use your personal information
As a business, we rely in general on our legitimate interests in order to lawfully process your personal information. We are processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the services you want and to market you in accordance with your preferences – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place. On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.
In addition, where we have a contract with you, we may need to process your personal information to perform the contract and this is also a lawful basis for our processing.
We may also rely on your consent as the lawful basis processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).
Transfer of your information out of the EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
To provide your name and address details so that our overseas suppliers can send you or your organisation the goods you or your organisation has ordered.
To any outsourced service providers (currently such providers are in the UK – see Third Party List below).
Such countries do not have the same data protection laws as the United Kingdom and EEA. We will ensure that any transfer of your personal information will be subject to the appropriate or suitable relevant safeguards (e.g. European Commission approved contract) where required under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information please contact us (see ‘How to contact us’ below).
Third-Party Supplier List
We provide data to those to whom we outsource the provision of services as follows:
We outsource the hosting of our website to an IT web services provided located in the UK.
Your rights
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
Fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address.
Access to your personal information and to certain other supplementary information
Require us to correct any mistakes in your information which we hold.
Require the erasure of personal information concerning you in certain situations.
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.
Object at any time to processing of personal information concerning you for direct marketing.
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
The object in certain other situations to our continued processing of your personal information
Where the processing is based on your consent you may withdraw your consent at any time
Otherwise, restrict our processing of your personal information in certain circumstances.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Contact us at
Eleno Limited
27, Churchfields Business Centre, Sidney Little Road, St Leonards-on-sea, East Sussex, TN38 9AU
07789553073 olivia@eleno.co.uk lotte@eleno.co.uk
Let us have enough information to identify you (e.g. booking date and name).
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that our Data Protection Representative can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you. If you wish to contact us please send an email to olivia@eleno.co.uk or lotte@eleno.co.uk
Cookies
There is some mystery surrounding what a cookie actually is but it in simple terms it is a piece of data stored on your computer that acts as an identifier for when you visit the site again. A link is made between you and the information you have provided to the website through the cookie. Certain advantages of cookies are that it helps keep your shopping basket separate from other users, keeps items in your basket between visits and offers an express checkout option.
It should be noted that cookies do not contain any personally identifying or financial information. The majority of web browsers automatically accept cookies; however, your web browser can be altered to not accept them. If cookies are blocked it does prevent certain features of the website from working correctly.
